How to reset a lost or forgotten password
- Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Your Password?‘ page: https://www.sendthisfile.com/password-reset/index.jsp
- Enter in the email address that is associated with your account in the ‘Email Address‘ field.
- Enter your new password into the ‘New Password‘ and ‘Confirm New Password‘ fields.
- Click the Continue button. Note: If the email address you entered in Step 2 matches the email address of one of our accounts, we will email confirmation email to that email address.
- Open the email that was sent to your email address and click the confirmation link in the email. IMPORTANT: You must click the link in the email to complete your password change.
Note: Because we use a secure hashing algorithm, no SendThisFile employee ever has access to passwords. (You can read more about the hashing process on our blog.) This means that we can not send you your password, you must use the password reset process if you have forgotten or lost your password.