How do I prevent file transfer interruptions?

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered.

Follow these tips to prevent file transfer interruptions

  • Disable any Screensavers and power-saving sleep modes
  • Plugin your computer to a power source or use an Uninterruptable Power Supply (UPS)
  • Ensure that your Internet connection is consistent. An intermittent connection will disrupt transfers. Contact your Internet Service Provider (ISP) for troubleshooting.
  • If your Wi-Fi connectivity is inconsistent, you may want to use an Ethernet cable to connect to the internet.

If your problem persists pleaseĀ contact Customer Support

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