Common Registration Problems

Your email system blocks our verification email

  1. Your email system may have an aggressive spam filter. SendThisFile makes every attempt to indicate that our email messages are authentic and not to be marked as SPAM, however some systems are more aggressive than others. Check the folder your email system uses to deposit rejected emails. Here are a few steps to take to ensure delivery: 1) Add SendThisFile to your email address book  2) Ask your IT department to whitelist emails from the SendThisFile domain or IP address. (These steps may also help later on for notification emails.)
  2. Your inbox might be full, and your mail provider will reject our verification email. Make sure there is room in your account to receive our email.

The Register button is clicked before an email address is entered

  1. You will get the error message Email is required. Please try again.
  2. Re-start the registration process.

The Register button is clicked after entering an email address, but before a password is entered

  1. You will get an error message, Password is required. Please try again.
  2. Start the registration process again.

An incorrect, or incomplete email address is entered

  1. With an incorrect email address, you will not receive our verification email and resending it will only resend it to the incorrect address.
  2. With an incomplete email address — e.g., “yourname” instead of “yourname@domain.com,” the form will indicate that you must include a complete email address.
  3. If you use the SendThisFile domain name when you enter your email address — e.g., “yourname@sendthisfile.com” — you will not receive a verification email because you do not have an email account with SendThisFile. You must give us an email address at which you are currently receiving email.

Two different passwords are entered

  1. You will see the error message, Passwords did not match.
  2. Re-start the registration process.
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