Topic : Troubleshooting

Browser Support

SendThisFile officially supports Chrome, Firefox and Internet Explorer versions 9 and up. Unsupported browsers (or older versions) might not work, or may be otherwise unreliable. If you are experiencing issues, and are using the “Enhanced Mode” on the Personal Sending … Continue reading

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Outlook Plug-in Troubleshooting

If you are experiencing issues, we recommend following the instructions outlined below. If you encounter an issue not yet identified, please contact us. Issue: Outlook Error ‘Attachment size exceeds the allowable limit’ This occurs because Outlook has a default attachment … Continue reading

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How to Send a File Fast

The speed at which your file will transfer is determined by your maximum Internet connection speed (i.e., bandwidth), which is then combined with network factors such as latency, traffic management, and network congestion to determine your true connection speed (i.e., … Continue reading

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Password Reset Tool

How to reset a lost or forgotten password Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Your Password?‘ page: https://www.sendthisfile.com/password-reset/index.jsp Enter in the email address that is associated with your account in the … Continue reading

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My recipient told me my files have ‘expired’

The files that are uploaded will normally remain on our server, depending on your plan, for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the … Continue reading

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Files not uploading with SendThisFile Outlook Plug-in

This can happen for a number of reasons. Before closing any programs, be sure to run log files from both Outlook and the Transfer Manager. In Outlook, go to the SendThisFile tab, click “Send Log File.” For the Transfer Manager … Continue reading

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I left and came back to my upload and it has quit

Once the upload starts, the browser that started the upload must remain open until the upload is finished. You may continue to use the Internet, by simply opening a new tab or a new window in your current browser, or by using a different browser. Continue reading

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How do I get another verification email?

Click on the “Sign Up|Login” button in the upper right corner of the SendThisFile website. Log in using the email address and password that you initially registered with. Continue reading

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How do I prevent file transfer interruptions?

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered. Follow these tips to prevent file transfer interruptions Disable any Screensavers and power-saving sleep modes Plugin your computer … Continue reading

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Email Notifications Marked as SPAM

Your messages may get marked as spam if you aren’t careful. Fortunately, you have some control over your emails getting labeled as SPAM by your recipients’ email servers. Follow our easy steps below to ensure email delivery of the file transfer … Continue reading

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