Topic : F.A.Q.

Can I send a file larger than my ISP allows?

Your ISP’s (Internet service provider’s) email attachment restrictions do not limit the size of the files you can transfer using SendThisFile. Your recipients will also not be affected by any email attachment restrictions imposed by their ISPs. Continue reading

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Is my file secure when I’m transferring files online?

Yes, to keep your data safe SendThisFile utilizes 128-bit SSL encryption security for all accounts during file transfers during uploading and downloading of your data. While your file is temporarily stored in our system (time frame depends on plan), it is … Continue reading

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How do I transfer large files to multiple recipients?

With any of our paid plans (Starter, Professional, Business, Enterprise Plans) you can send the same file(s) to multiple recipients at once by simply adding multiple email addresses in the “To” field and separating them with a comma or semi-colon. … Continue reading

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I left and came back to my upload and it has quit

Once the upload starts, the browser that started the upload must remain open until the upload is finished. You may continue to use the Internet, by simply opening a new tab or a new window in your current browser, or by using a different browser. Continue reading

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How do I get another verification email?

Click on the “Sign Up|Login” button in the upper right corner of the SendThisFile website. Log in using the email address and password that you initially registered with. Continue reading

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I can’t remember my password. Can you send it to me?

No. We can’t send you your password. Because we use a secure hashing algorithm, no SendThisFile employee ever has access to passwords. (You can read more about the hashing process on our blog.) Simply put, it is impossible for us … Continue reading

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How to Setup Your File Transfer Filebox

Sharing a Filebox link to receive files: Login to your SendThisFile account. The Filebox menu option will not display until you are logged into your account and you have a Professional, Business or Enterprise subscription. Click on Filebox in the navigation … Continue reading

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How do I prevent file transfer interruptions?

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered. Follow these tips to prevent file transfer interruptions Disable any Screensavers and power-saving sleep modes Plugin your computer … Continue reading

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Create a desktop shortcut to ‘Send Files’

Though we no longer support a SendThisFile desktop client, it’s easy to create a desktop shortcut for quick access. Follow the each step below to create a desktop shortcut in Windows that will allow quick access to your ‘Send Files’ … Continue reading

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How to change your sign-in email address

Need to change the email address you use to sign into SendThisFile? Follow these steps to change your sign-in email account information. Navigate to www.sendthisfile.com and Sign-in to your account Go to My Account  Click Change Email  In the New … Continue reading

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