Topic : F.A.Q.

How Do I Delete a File?

Occasionally you may reconsider giving someone access to your file, or you may want to reset the number of times the file can be downloaded. This is understandable and it’s easy to mark the file for deletion or to adjust the … Continue reading

Posted in F.A.Q. | Leave a comment

How Do I Update My Credit Card?

If your credit card has expired, or if you need to change the card that we have on file, you can easily do that online, securely. No need to give out a credit card number by phone. After logging in, … Continue reading

Posted in Billing, F.A.Q. | Leave a comment

How does payment work?

SendThisFile offers two payment cycles, monthly and annual. Customers who pay for one year of service at a time will receive a discount. Here’s how they work: Monthly Payment SendThisFile accounts are charged on the first of every month. If you register on any … Continue reading

Posted in Billing, F.A.Q. | Leave a comment

How do I upgrade my account?

SendThisFile allows you to the power to upgrade your account at any time. Simply choose the plan that is right for you. Follow these steps to upgrade your account: Sign-in to your SendThisFile account. Go to ‘My Account’ located in … Continue reading

Posted in Billing, F.A.Q. | Leave a comment

How to Send a File Fast

The speed at which your file will transfer is determined by your maximum Internet connection speed (i.e., bandwidth), which is then combined with network factors such as latency, traffic management, and network congestion to determine your true connection speed (i.e., … Continue reading

Posted in Downloading Files, F.A.Q., Sending Files, Troubleshooting | Leave a comment

How long will it take to upload or download?

The time it takes to upload or download a very large file depends on the type of connection you have to the Internet. Here are some formulas you can use to make a rough estimate. DSL/ADSL — upload 2 MB per … Continue reading

Posted in Downloading Files, F.A.Q., Sending Files | Leave a comment

How do I cancel my account?

Paid Accounts To cancel a PAID subscription plan, please go to the ‘Canceling Your Subscription Online’ section of the SendThisFile Subscription Agreement. Free Accounts To cancel a FREE account, use the ‘Contact Us‘ link at the top of any page … Continue reading

Posted in Billing, F.A.Q. | Leave a comment

Why is my upload file size larger than on my computer?

The current hypertext transfer protocol (HTTP) only allows us to estimate the size of the large file that is being uploaded. Estimates can be as much as 50K bytes too large. As long as the number of bytes uploaded is … Continue reading

Posted in F.A.Q., Sending Files | Leave a comment

My recipient told me my files have ‘expired’

The files that are uploaded will normally remain on our server, depending on your plan, for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the … Continue reading

Posted in F.A.Q., Troubleshooting | Leave a comment

Can I send a file larger than my ISP allows?

Your ISP’s (Internet service provider’s) email attachment restrictions do not limit the size of the files you can transfer using SendThisFile. Your recipients will also not be affected by any email attachment restrictions imposed by their ISPs. Continue reading

Posted in F.A.Q. | Leave a comment