Topic : F.A.Q.

How to upload a large file?

When uploading a file larger than 2GB, we recommend using Chrome browser or Mozilla Firefox. Also, ensure that you are on the latest version of that browser. Some internet browsers or older versions of any browser have an upload limit … Continue reading

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How Do I Delete a File?

To securely delete any files before they expire, take the following steps: Log in to your account. Click on My Files in the menu bar. Click on the name of the file you would like to delete. (file name links are … Continue reading

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How Do I Update My Credit Card?

If your credit card has expired, or if you need to change the card that we have on file, you can easily do that online, securely. After logging in, click on My Account from the menu bar. Click the Update … Continue reading

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How does payment work?

SendThisFile offers two payment cycles, monthly and annual. Customers who pay for one year of service at a time will receive a discount. Here’s how they work: Monthly Payment SendThisFile accounts are charged on the first of every month. If you register on any … Continue reading

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How do I upgrade my account?

SendThisFile allows you to the power to upgrade your account at any time. Simply choose the plan that is right for you. Upgrade from a Free Plan to any paid plan: Sign-in to your SendThisFile account. Go to ‘My Account’ … Continue reading

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How to Send a File Fast

The speed at which your file will transfer is determined by your maximum Internet connection speed (i.e., bandwidth), which is then combined with network factors such as latency, traffic management, and network congestion to determine your true connection speed (i.e., … Continue reading

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How long will it take to upload or download?

The time it takes to upload or download a very large file depends on the type of connection you have to the Internet. Here are some formulas you can use to make a rough estimate. DSL/ADSL — upload 2 MB per … Continue reading

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How do I cancel my account?

Paid Accounts To cancel a PAID subscription plan, please go to the ‘Canceling Your Subscription Online’ section of the SendThisFile Subscription Agreement. Free Accounts To cancel a FREE account, click here to ‘Contact Us‘, or send an email to support@sendthisfile.com, and … Continue reading

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Why is my upload file size larger than on my computer?

The current hypertext transfer protocol (HTTP) only allows us to estimate the size of the large file that is being uploaded. Estimates can be as much as 50K bytes too large. As long as the number of bytes uploaded is … Continue reading

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My recipient told me my files have ‘expired’

The files that are uploaded will normally remain on our server, depending on your plan, for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the … Continue reading

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