Author Archives: Audrey Nelson

How to upload a large file?

When uploading a file larger than 2GB, we recommend using Chrome browser or Mozilla Firefox. Also, ensure that you are on the latest version of that browser. Some internet browsers or older versions of any browser have an upload limit … Continue reading

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How Do I Delete a File?

To securely delete any files before they expire, take the following steps: Log in to your account. Click on My Files in the menu bar. Click on the name of the file you would like to delete. (file name links are … Continue reading

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How Do I Update My Credit Card?

If your credit card has expired, or if you need to change the card that we have on file, you can easily do that online, securely. After logging in, click on My Account from the menu bar. Click the Update … Continue reading

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Browser Support

SendThisFile officially supports Chrome, Firefox and Internet Explorer versions 9 and up. Unsupported browsers (or older versions) might not work, or may be otherwise unreliable. For more guidance, contact our support team.

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How does payment work?

SendThisFile offers two payment cycles, monthly and annual. Customers who pay for one year of service at a time will receive a discount. Here’s how they work: Monthly Payment SendThisFile accounts are charged on the first of every month. If you register on any … Continue reading

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How to Install the Outlook Plug-in

This article contains information on how to download and install the SendThisFile Outlook Plugin. (Supports Outlook 2010/2013/2016.) For Enterprise users, there are a few extra configurations to make, which are presented at the end of this article. We also offer articles with an overview of … Continue reading

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How to add a User to an Enterprise Branded Upload Form

The steps below outline how to set up a User on your Enterprise Branded Form. We also offer an overview of adding users and administrators and the steps to set up an Administrator. After logging in, Click ‘Enterprise’ on the menu bar, … Continue reading

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How to Use the Outlook Plug-in

This article contains information on how to use the Outlook Plugin. (Supports Outlook 2010/2013/2016.) We also offer articles on how to download and install the SendThisFile Outlook Plugin and a high-level overview of the plug-in. The Outlook plugin is available for use with all Professional Plans or … Continue reading

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Sending Multiple Files or a Folder

To send more than the allotted files (varies per plan or account holder settings If using someone else’s account to send files), or to send a folder containing multiple files, it will be necessary to compress or zip, your files … Continue reading

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Number of Downloads with Multiple Recipients and Files

Each type of SendThisFile account, from Starter to Enterprise, allows you to set the number of downloads for your files. Each transfer can include more than one file, but the number of downloads should correspond to the transfer as a whole and the … Continue reading

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